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Customer Service Executive – Import
Job details
- Handling shipments Air / Sea (LCL, FCL, AIR)
- Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
- Preparing CAN copies and sending Cnee with arrival Details
- Resolving the issues & query of customers regarding daily routing orders.
- Execute order request – calls / email
- Email suppliers, carrier & customers with shipping updates
- Track shipments and confirm receipt & arrivals of shipments.
- Ensure customer experience by addressing customer concerns and resolving issues
- Responsible for answering and routing phone calls, handling enquires
- Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.
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Pricing Executive – Import
Job details
- Freight negotiations with carriers for existing & new customers.
- New customer acquisition.
- Overseas agent nomination.
- Share all the mandatory details required for the shipments.
- Send quotation to the clients.
- Negotiations with overseas agent / co-loader.
- Track the closure & conversion of shipments.
- Probe for client feedback & act accordingly.
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Pricing Manager – Export
Job details
- Responsible for handling end to end pricing for Air & Ocean Exports.
- Freight negotiations with carriers for existing & new customers.
- To keep track of and grow business from both current and potential customers.
- Overseas agent nomination.
- Send quotation to the clients.
- Negotiations with overseas agent / co-loader.
- Track the closure & conversion of shipments.
- Seek out customer feedback and take appropriate action.
- To pursue competition, pricing, and volume switching to current clients
- Continue to maintain the liner, NVOCC, and forwarder tariffs.
- To analyse competition, rates, and volume transition to existing customer
- Increasing the customer base, acquiring new clients, providing client services, and fostering strong customer relationships
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Sales & Marketing Executive (Freshers can apply)
Job details
- Excellent communication and networking skills.
- A passion for sales.
- Understanding of commercial trends and marketing strategies.
- Excellent interpersonal skills.
- Ability to work independently as well as in a team environment.
- Travelling Overseas.
- Good negotiation and sales skills.
- A result-driven and organized individual.